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CREWCONNECT

TERMS AND CONDITIONS

Last updated on November 4, 2025

These Terms and Conditions ("Terms") govern your access to the CrewConnect services ("Services"), which include access to the website at https://crewconnect.co/ and any subdomains (the "Site"), any software application made available by CrewConnect Workforce Solutions Inc. through the Site or an app store ("Platform"), and any related support or other services offered by CrewConnect.

CrewConnect Services

CrewConnect offers the Platform and related Services designed to support workforce well-being reporting. The Platform enables Users to submit anonymous workplace feedback, which is collected, aggregated, and presented to employers and organizations for informational purposes.

Throughout these Terms, individuals who use the Services or the Platform are referred to as "Users." Employers and organizations that may agree to additional terms pursuant to an order form ("Order Form"), whether executed online or in writing with CrewConnect, are referred to as "Clients." Unless otherwise specified in these Terms or an Order, these Terms apply to both Clients and Users, collectively referred to as "Users."

Please read through these Terms carefully before using the Services or the Platform. By agreeing to an Order Form, or by accessing, using or browsing the Site or downloading and/or using the Platform, you agree to be legally bound by these Terms and all terms, policies and guidelines incorporated by reference in these Terms. If you do not agree with these Terms in their entirety, you may not use the Site, the Platform, or the Services.

If an individual accepting these Terms or agreeing to an Order is acting on behalf of a company or legal entity, such individual represents that they have the authority to bind such entity and its affiliates to these Terms and/or the terms of such Order, in which case the term "User" or "Client", as applicable, shall refer to such entity and its affiliates. If the individual accepting these Terms does not have such authority, or does not agree with these Terms and/or an Order, such individual must not accept these Terms or execute such Order, and may not use the Services and the Platform.

Privacy Policy

Please refer to CrewConnect's privacy policy by visiting: https://crewconnect.co/privacy-policy (the "Privacy Policy") for information on how CrewConnect collects, uses and discloses personally identifiable information from Users. By using the Site, you agree to our use, collection and disclosure of personally identifiable information in accordance with the Privacy Policy.

Registration Data; Account Security

Users can browse the Site without registering for an account. However, in order to use the Platform, Users must download the Platform and register for a user account ("User Account"). User Accounts may also be registered on your behalf by your employer pursuant to an Order Form, if applicable.

Upon the registration or use of a User Account, you agree to:

  • provide, or ensure that your employer provides, accurate, current and complete information about yourself and the organization as may be prompted by any registration forms on the Site ("Registration Data");
  • maintain the security of your password;
  • maintain and promptly update the Registration Data to keep it accurate, current and complete;
  • accept all risks of unauthorized access to the Registration Data and any other information you provide to the Site or Platform.

You are responsible for all activity on your User Account and agree not to grant access to others or allow unauthorized parties to use the Platform or Services.

Eligibility to Use the Services

To access the Services:

  • you must be at least eighteen (18) years old and able to form legally binding contracts; or
  • if under eighteen (18), you must have permission from your Parent(s), who must also meet subsection (i).

Users under thirteen (13) may not use the Services.

Parents who consent to their child's use are bound by these Terms and guarantee the child's compliance. They also indemnify CrewConnect and its Released Parties for any damages arising from the child's use or attempts to disaffirm these Terms.

"Parent(s)" refers to the individual(s) with sole physical care, custody and control of the child, with no court orders altering that status. If only one Parent agrees to these Terms, that Parent represents and warrants they have exclusive authority to act on behalf of the child and the other Parent(s).

Fees, Charges, Taxes

Fees for the Platform and Services appear on the Site, the Platform, or in an Order Form. Prices are in Canadian dollars unless otherwise indicated and may change. You are responsible for all applicable taxes. Fees may be paid via credit card or as otherwise specified.

Free Trial

A trial version may be available free of charge until the earlier of:

  • the end of the trial period;
  • the start date of purchased subscriptions;
  • termination by CrewConnect.

Additional trial terms appearing on the Site, Platform, or app store page apply.

Any data entered during the free trial will be permanently lost unless you purchase a subscription or export the data before the trial ends.

During the trial, Services are provided "as-is" without warranty.

License to Use the Site and License Restrictions

"Content" includes all information, data, graphics, designs, documents, images, sound files, and other materials available via the Services.

CrewConnect grants you a revocable, non-exclusive, non-sublicensable, limited license ("License") to view and use the Content.

Restrictions include:

  • No resale, leasing, or redistribution
  • No copying or distribution except as expressly permitted
  • No modification or derivative works
  • No using the Site/Platform for application deployment or production
  • No developing competing products
  • No removing proprietary notices
  • No data mining, scraping, robots, or similar tools
  • No usage that infringes rights or violates law
  • You must be the age of majority unless using under Section 4 (Parent consent)

No intellectual property rights are granted except as stated. Licenses are revocable at any time.

Ownership, Copyright and Trademarks

"User Content" refers to content provided by Users. User Content belongs to its original owner. You are responsible for maintaining your own copies. CrewConnect may remove or edit User Content at its discretion.

Except for User Content, the Services and Content are owned by CrewConnect or its licensors and protected by copyright laws.

Users may not use the Services to develop competing products or technology.

Third Party Sites, Content, and Software

The Services may contain links to third-party sites or content. You use them at your own risk. CrewConnect does not control or endorse third-party content.

The Services may use third-party or open-source software subject to additional licenses ("Third Party Licenses"), which Users accept by accepting these Terms.

Limited License of Your User Content to CrewConnect

You retain ownership of your User Content, but grant CrewConnect a non-exclusive, royalty-free, transferable license to use, display, reproduce, modify, adapt, translate, distribute, publish, and create derivative works as necessary to operate the Services and as otherwise described.

You represent and warrant that you have the legal right to provide such User Content and that its use does not violate rights or cause injury.

Where intended for other Users or Clients, you also grant CrewConnect the right to sublicense such User Content (including aggregated/anonymized formats).

Warranty Disclaimer

The Site, Platform, Services, and Content are provided "as is" without warranties of any kind.

CrewConnect disclaims all implied warranties, including merchantability, fitness for a particular purpose, title, and non-infringement.

The Platform does not provide medical, psychological, safety, legal, or financial advice. Content and reports are informational only.

CrewConnect does not guarantee anonymity or accuracy of self-reported information.

Clients are responsible for decisions made based on aggregated or anonymized information.

Typographical Errors or Inaccuracies

The Site, Platform, or Services may contain errors. CrewConnect may correct them without notice. Errors may relate to pricing or availability; CrewConnect may cancel orders based on incorrect information.

Limitation of Liability; Indemnity

To the extent permitted by law, you waive all claims against CrewConnect and its Released Parties relating to your use of the Site, Platform, Services, or Content.

CrewConnect is not liable for direct, indirect, incidental, consequential, or special damages, including injury, loss of use, loss of profits, or loss of data.

Maximum aggregate liability is the lesser of:

  • fees paid in the prior three months, or
  • CAD $100.

You agree to indemnify CrewConnect for any claims arising from your use or unauthorized access to your account.

Communications

CrewConnect may send notices via email, SMS, postings on your User Account area, or postings on the Site. You are responsible for checking these areas.

Applicable Law and Venue

Governing law: Province of Ontario and federal laws of Canada. The UN Convention on Contracts for the International Sale of Goods does not apply.

Most disputes must be resolved by arbitration in Ontario unless prohibited by law. Class actions are waived where allowed by law.

If arbitration is prohibited, disputes are resolved in courts in Toronto, Ontario.

Users accessing from outside Ontario must comply with local laws and indemnify CrewConnect for failures to comply.

Termination/Modification of License and Site Offerings

CrewConnect may, at its discretion and without notice:

  • terminate your License
  • block your access
  • change, suspend, or discontinue any aspect of the Services
  • impose limits on features or Content

User Content may remain on the Site after account termination.

Sections 4, 7, 10, 11, 13, 14, 15, 16, 17, and 18 survive termination.

Modification of Terms

CrewConnect may modify these Terms at any time. Notice will be provided on the Site or Platform. Continued use constitutes acceptance.

If you do not agree, you must stop using the Services.

Miscellaneous

If any provision is unenforceable, it is severed without affecting remaining provisions. CrewConnect may assign its rights; Users may not assign rights without consent.

These Terms constitute the entire agreement between the parties.

The parties agree that these Terms are written in English.

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